Claims Services will now be easier to penalise under new government plans

03 April 2014 - Which Way To Pay


Crackdown on nuisance sales phone calls from Claims Services

Claims Services who harass members of the public with anti-social phone calls could become easier to penalise under new government plans set out by the Ministry of Justice. Culture Secretary Maria Miller wants to allow the Information Commissioner’s Office (ICO) to take action against offending companies with much more ease and impose heftier fines. The ICO received 120,310 complaints about “unsolicited marketing calls” between April and November last year. Under current laws, firms can only be punished if “substantial damage” is caused to householders by nuisance calls, but these plans will be reconsidered if this threshold can be lowered.

Claims Services nuisance calls need to stop

Ms Miller said "Nuisance calls must stop. At best they are an irritation and an unwanted intrusion, at worst they cause real distress and fear, particularly to the elderly or housebound.” She continued "People need to feel safe and secure in their homes. The rules are clear - people have the right to choose not to receive unsolicited marketing calls. We will work to ensure their choice is respected."

Claims Services could face punishment

Claim Management Companies (CMCs) or Claims Services could also face punishment if they buy leads generated by other firms who bombard customers with unwanted cold calls. CMCs advertise widely on TV, newspapers and on the internet constantly persuading people to sue for personal compensation and losses. Justice Secretary Chris Grayling said: "The Claims Management Regulator already takes tough action against companies which break the rules, suspending and closing down rogue firms, but now these fines will give us an extra weapon to drive bad behaviour out of the industry."


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